Who are we?
FarmBox is a 2 years old E-commerce start-up based in Dubai. Our concept is to deliver boxes of fruits, veg, eggs and other « farm » related produces. We deliver all UAE and work only with a subscription based model.
Our solution is affordable, hassle free and ensure the very best experience to our customers!
We have settled our offices in a Google funded start up incubator called « Astrolabs » We are in a very cool, dynamic, young environment where many promising startups share ideas and their positive attitude!
What do we offer?
We are looking for a Customer Service manager. This key position requires flexibility and multi-tasking skills. You will not be doing the same things over and over!
You will be in charge of the following missions:
- Manage all day-to-day queries from the website chat, email and phone calls to ensure the highest level of customer satisfaction and customer acquisition.
- Manage and update all subscription pages in the backend of our website.
- Become an expert of your customer service software,
- Report all technical issues to the IT team to improve processes and customer experience.
- Collect and share with the management team customer feedback.
- Work closely with the operations team.
Who are we looking for?
Energetic, Young and willing to work in a fast pace environment!
We need someone very hands on and who will be able to solve issues on his own and make decisions by himself!
You want to evolve and the next step is to manage a small team!
- English is mandatory, Arab is a plus
- Customer oriented and service minded
- Excellent communication skills
- Very autonomous and adaptable
- Ability to work under pressure
- Happy, smiley, young and smart!
We need someone with a lot of motivation and who will show leadership skills. As we are growing fast, this role will evolve very quickly towards a management position.
- Fixed and variable salary package
- UAE Visa
- Health insurance
- 1 round trip flight back home per year
Ready to join a young and dynamic company and start working in a challenging environment?
Send your resume at firstname.lastname@example.org